Shipping policy

Order processing

Orders are processed within 1 to 3 business days of purchase. Orders placed on weekends or public holidays are processed on the following business day.

You will receive a confirmation email as soon as your order is placed, and a second email with your tracking number once your parcel has been dispatched.

Delivery times

Estimated delivery is 5 to 8 business days after dispatch.

Delivery times are estimates and are not guaranteed. Customs clearance, carrier delays, weather and peak periods can extend them.

Tracking

Every order is shipped with a tracking number. Your tracking details are sent to the email address used at checkout as soon as your parcel leaves our facility.

Please allow up to 72 hours for tracking information to become active after you receive it.

Our orders are shipped by SUNYOU and their local delivery partners.

Shipping costs

Shipping costs are calculated at checkout and displayed before you complete your purchase. Selected bundles include free shipping, as indicated on the product page.

Destinations

We ship internationally. Certain remote regions may require additional delivery time.

Customs, duties and taxes

International orders may be subject to import duties or taxes applied by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price. We have no control over these charges and cannot predict their amount.

Incorrect or incomplete addresses

Please check your shipping address carefully at checkout. We cannot be held responsible for parcels delivered to an address that was entered incorrectly.

If you notice a mistake, contact us immediately at contact@claryvue.com. We can usually correct the address before dispatch.

Lost, delayed or undelivered parcels

If your tracking shows no movement for more than 15 business days, contact us at contact@claryvue.com. We will open an investigation with the carrier and resolve the situation with you.

Parcels marked as delivered by the carrier but not received should be reported to us within 7 days of the delivery date.

Damaged parcels

If your parcel arrives damaged, contact us within 14 days of delivery with a photo of the package and its contents. We will replace or refund the order at no cost to you.

Contact

CLARYVUE — contact@claryvue.com